Return & Refund Policy
Thank you for choosing Groovy Gift! We strive to provide you with the best products and service possible. In the unlikely event that you receive a wrong or damaged product, we’re here to help with our return and refund policy.
Returns
If you have received an incorrect or damaged item, please contact us within 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please reach out to our customer service team at info@groovygift.shop Please provide your order number and details of the issue with your product. Our team will guide you through the return process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 2 weeks.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We may require photo evidence of the damage or defect to expedite the resolution process.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return and refund policy, please contact us at info@groovygift.shop. Our customer service team is here to assist you.
Groovy Gift reserves the right to amend this return and refund policy at any time without prior notice.